When will I receive my order, What is the turn around time?
In general this process can take several weeks to several months to get back
(based on how busy we are and what is being ordered)
More pieces = More Time
Wedding Season, and Holidays = More Orders
So you may have several people in front of you in line for their pieces.
Why does it take so long?
> Flowers take time to dry (3 days- 1 Week) sometimes once dry need to be re-assembled, designed, flattened etc.
> Resin takes time to cure (24-72 Hrs between each layer) this slower process means less bubbles and a higher quality piece.
We take great care in preparing your flowers. To help maintain their shape and color. Pieces are done in small batches, and large pieces need time to cure in between each layer because we use QUALITY resin to ensure the best quality piece.
Might there be other reasons?
Yes, Sometimes pieces break or don't work and have to be re-made. Sometimes we have to run tests to make sure a piece is going to work before we try it with your one of a kind flowers.
The Time of year can also make a difference- There are certain times of year that are busier and/or slower for us with work, vacations and other family actives or holidays etc.
We both have full-times jobs and a family. So we do not devote every day to our creative endeavors. We still love you and we hope you still love us and know that we are devoted to your projects and are always happy to give an update. Even if its just to let you know your 2nd or 3rd in line right now versus 10th in line. If your worried just ask! If you need your piece for a specific date let us know we will do our best to accommodate it as long as it doesn't jeopardize the timeline for the pieces in front of yours.
When should I drop off my flowers?
We can take flowers at ANY time even naturally dried years later.
BUT for fresh flowers to maintain their shape and color the sooner the better.
Where do I drop off my flowers?
Usually at our home, or at our store. (Port Washington/Cedarburg)
Its best to set up a date and time. So we can let you know where we will be.
What should I expect my flowers to look like?
We do our best to preserve and care for your flowers however, some things are beyond our control and are the nature of the resin process.
Some flowers/species react differently to resin and could turn your flowers colors like blue, green, yellow, black or brown. (Depending if they are naturally colored or dyed as well as the condition and age of the flowers when they were dropped off can also make a difference.)
Some flowers or parts of flowers can become translucent during the resin process.
Sometimes bubbles, dust, silica etc. can appear within a piece. Flowers can also fade.
Each piece is unique and one of a kind. No two will be exactly the same.
